In the restaurant and hotel industry, anything can happen very quickly. A department that was busier than expected, a lack of staff in the dining room or in the kitchen, and the balance changed. Result: prolonged waiting, tension in the teams, degraded customer experience, negative online reviews and impacted turnover.
Conversely, anticipating busy periods makes it possible to optimize the workforce, maintain a high level of service and transform each peak in attendance into a real driver of performance. It is precisely in these key moments thatOnestaff becomes a strategic partner to strengthen your teams quickly with qualified profiles.
The main peak in attendance to anticipate
Certain periods systematically generate a significant increase in activity. Identifying them makes it possible to better prepare for them.
Commercial highlights and family events
Valentine's Day, Mother's Day, Father's Day, Christmas, New Year...
These dates lead to a net increase in attendance, in the room as well as in delivery or in click & collect.
In 2024, the establishments supported by Onestaff noted an average increase of +35% in attendance during these highlights.
School vacations and extended weekends
In tourist areas as well as in the city center, attendance increases sharply during vacations and long weekends.
The month of May, with its successive public holidays, is regularly among the most complex periods to manage in terms of human resources.
In the hotel industry, the occupancy rate can rise to +50% compared to a standard month.
Cultural and sporting events
Concerts, festivals, sports competitions, exhibitions or fairs attract a massive audience over a very short period of time.
In some sectors, attendance may triple in a few hours.
Onestaff regularly accompanies establishments during these events, by mobilizing profiles in service, reception, logistics or handling.
High tourist season
July and August concentrate strong demand in seaside, alpine or heritage areas.
In these contexts, Onestaff makes it possible to quickly adapt the workforce without long commitment or administrative overload.
Why is it a real strategic challenge to anticipate these periods?
An unprepared peak in attendance can quickly become a hidden cost. Without adequate reinforcements, the service slows down, the number of seats decreases, the teams are exhausted and the customers leave frustrated. On the other hand, a fluid service promotes consumption, satisfaction and loyalty.
Maintaining an impeccable customer experience, regardless of the number of visitors, is essential. Your quality standards must remain constant, even in times of high pressure. Reinforcing staff precisely makes it possible to absorb the load, to preserve your teams and to ensure an effective organization, even during rushes.
Finally, your online reputation is often affected by these key moments. A few negative reviews after an overwhelmed service can have a lasting impact on your image. Onestaff helps you secure these sensitive periods and maintain a high level of customer satisfaction.
How Onestaff supports you in concrete terms
Onestaff offers a simple, fast and operational solution to strengthen your teams at the right time.
En A few minutes you can be put in contact with a qualified professional. All you have to do is publish your mission, Onestaff will take care of the rest.
Profiles adapted to your needs
Among the profiles regularly used by institutions:
- experienced servers,
- scuba divers,
- kitchen clerk,
- runners,
- receptionists,
- cash register hosts,
- multi-skilled employees.
Each mission is managed from start to finish so you can stay focused on your business.
Fully taken care of administrative management
Unlike traditional recruitment, Onestaff takes care of all the procedures:
- contractualization,
- payroll and contribution management,
- monitoring the mission,
- post-mission reporting with evaluation and feedback
On average, establishments save between 5 and 8 hours of management per mission.
Anticipate, strengthen, perform
Each busy period represents an opportunity for growth. It is still necessary to have the human resources to respond effectively.
Stop experiencing your peak attendance. Get them ready.
With Onestaff, you strengthen your teams quickly, without compromising the quality of service or burdening your organization.